A Credit Card service charge of 3% will be charged for all credit card orders of $500 or more. We do have the option of payment by online check for no additional charges. All orders processed through our web site meeting the minimum of 8 of the same item will be processed in 24-48 hours from submission on regular business days Monday- Thursdays 10:00 a.m. to 7:00 p.m. EST. Friday 10:00 a.m. to 6:00 p.m. Order placed after that time will not be processed until the next business day. If you need express shipping, please allow for this processing time or call our toll free number for immediate processing: 1-800-247-6227. CANCELLATIONS MUST BE MADE IN WRITING. ANY ORDER THAT HAS BEEN SHIPPED BEFORE THE CANCELLATION WILL REQUIRE A 25% RESTOCKING FEE. ONCE AN ORDER IS MADE IT MAY BE DIFFICULT TO STOP. AN RA NUMBER WILL BE ISSUED IF AN ITEM IS TO BE RETURNED. PLEASE SEE RETURN POLICY.
New Horizons In Sports. We respect your privacy. We do not sell, rent or loan any information that is submitted to us to any third party. We may on occasionally send out emails informing you, our customers, of specials that we feel that would be of interest. All information that is submitted to us is used only to make your online shopping experience more pleasant and to make your order process more efficient. New Horizons In Sports prides itself on fair and honest business practices.
SAFETY AND SECURITY POLICY
Newhorizonssoccer.com and our servers use SSL, Secure Sockets Layer, in order to insure your transaction with us is safe. SSL is an advanced encryption technology that safeguards your personal information and keeps it private. SSL works with Netscape Navigator, Microsoft Internet Explorer and America On-Line.
If you would prefer to telephone us with your credit card information after you have submitted a web order, you can dial 1-802-658-6179 and speak with a web sales representative. We will be happy to service your needs Monday through Thursday, 10:00 am- 7:00 p.m. EST. Friday 10:00 a.m. - 6:00 p.m. EST You may reach us using email on weekends. Nancy @newhorizonssoccer.com.
METHODS OF PAYMENT for Domestic Orders
Online: Visa, MasterCard, and Discover. A sevice charge of 3% will be charged on orders of $500 ot more. We do have the option of paying with an online check at no additional charge.
Phone or Mail Order: Visa, MasterCard, Discover, Cashier's Check, Money Order, or School Purchase Orders. NET 10 DAYS FROM INVOICE. All credit card orders over $500 will carry a 3% service charge. Bank transfer may be a better method for your purchase.
No C.O.D.s. All returned checks are subject to a $25 penalty.
METHODS OF PAYMENT for International Orders
Online: Visa, MasterCard, or Discover. A 3% Service Charge will be charged if a credit card is used. We do have the option of online check payment without an additional fee.
All International Orders must be prepaid before processing:
- A copy of your credit card billing statement with your billing address clearly legible.
- A copy of your government issued identification that also lists the
same billing address as on your credit card statement.
Phone or Mail Order:
Certified Cashier Check or Money Order.
We are a TEAM WEBSITE and will only fill orders of 8 or more. On ocasion, if we have product available we may accomodate smaller orders. Please request an availability check via email for product availability for orders less than 8 pieces. You can order by phone, fax, email or via our website. If there are any problems with your TEAM order, we will try to notify you within 48 hours. Smaller orders will be filled only by email permission.
Orders will be processed within 24-48 hours of their receipt. Orders may take up to a week to ship during our busy season.
Orders are processed Monday-Thursday from 10:00 a.m.- 7:00 p.m. EST. Friday 10:00 a.m - 6:00 p.m.
Information requests and Quotes will be addressed within 48 hours, Monday- Friday.
If a customer needs immediate assistance, then call 1-802-658-6179.
Shipping costs are based on weight, zone and size of box. The shopping cart will calculate a shipping charge that may or may not be accurate to the actual weight of the package when shipped. Please keep in mind that in most cases the shipping charges are calculated as more than actual costs, but there are times when actual costs are more than estimated. We prefer to only charge what it costs, versus charge a set price that is dependent on dollar amount spent in order to pass along saving to our customers. We do not charge a handling fee.
All packages are shipped via UPS Ground, Fed Ex unless expedited service is specified. Canadien orders are shipped USPS unless a special request is made.
Other services available through UPS:
Third Day Ground (arrives 3 days after the day of shipping)
Second Day Air (arrives 2 days after the day of shipping)
Next Day Air (arrives the day after the day of shipping)
HAWAIIAN AND ALASKAN CUSTOMERS: SHIPMENTS MUST BE MADE VIA 2ND DAY AIR OR NEXT DAY AIR SERVICES ONLY. NO OTHER SERVICES ARE AVAILABLE IF YOU LIVE IN HAWAII OR ALASKA, PER UPS. United States Postal Service can be used upon request.
Federal Express is available by request.
To expedite our service, we may drop ship out of stock items directly from suppliers. Back orders will be filled upon availability. Customers will be notified of all back orders.
At New Horizons In Sports, we select products that uphold our highest standards of quality. For a full refund or exchange, the item must be returned within 30 days of shipment, in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will pay the shipping costs. NO ITEM may be returned after 30 days of shipment date. Return authorization numbers must be obtained before any item may be returned. DO NOT RETURN ANY ITEM DIRECTLY TO THE VENDOR ex NIKE, ADIDAS, PUMA, DIADORA ETC.
All items are guaranteed against manufacturers defects and workmanship. You may return defective items within 60 days of purchase. New Horizons will, at our discretion, repair or replace the product if the product is deemed defective. Many of the items that we offer, mainly shoes, require maintenance and care because of the materials that they are made of. Please ask your sales representative about what maintenance and care products we offer that can help extend the life of your shoes.
No item can be returned if it has been screened, numbered, or embroidered. All returns must be authorized and a return authorization number must be obtained prior to returning. Please call 802-658-6179 for a return authorization number. There will be a 25% restocking fee for team orders that have not been personalized.
SAMPLES FOR SIZING
Samples for sizing are available upon request. Samples will be charged at Retail Price, with a credit for the difference given at the time of ordering.
If you find a lower everyday price from a current national mail order catalogue, we will match the price, just mail or fax us the price out of the catalog. Closeout prices cannot be matched.
Artwork for Custom Screenprinting or Embroidery can be:
131 Towers Road
Essex Jct, VT 05452
Faxed to 802-658-6387
Emailed in JPEG or EPS Format to Nancy@NewHorizonsSoccer.com
We would prefer formatting of Art in EPS (illustrator 9) or JPG.
No Word Documents can be accepted.
One Line Free Embroidery
Refers to Team Name, Club Name, etc. on Left Chest of Garment
Names can only be applied with this promotion for single pieces
Names do not apply for this promotion for quantity orders
Names and Numbers cost $3.50 each
Name and Number together costs $7.00
Please call for quantity pricing. One of our Team Sales Specialist will be happy to work with you and your team(s)needs to find the best product at the right price.
If you don't see an item in our catalog, please call. We have many different items that are not published in our team catalog and are not listed on our web site. Please feel free to call us to see if we have the type of item you are looking for available for purchase.
We provide a lot of corporate wear, sweatshirts, t-shirts, novelty items, fundraising items to many organizations across the country. Give us a call if you need ideas!
QUANTITY PURCHASING Samples cannot be returned after 30 days, and must be in original packaging. Customer is responsible for shipping.
Items may not be available at all times. If items have been requested in an order, you will be notified within 48 hours of processing of any issues that may arise. It is always best to check availability on items within an order of quantity, especially during the high seasons. Please keep this in mind when placing your order. When you are given information on availability, there are no guarantees that the information will be current after 24 hours. It is always recommended to have several options when checking availability so that you can make decisions on behalf of your team(s) upon receipt of that information.
Samples cannot be returned after 30 days, and must be in original packaging. Customer is responsible for shipping.